Support

From the app (best)

The app writes the message for you, with the details we need.

• A problem with the app: open About and press Report a problem, or Contact support.
• A problem with one result: open the picture, film or music and press Report this result.

This opens your own Mail app with a message to support@cloudlessai.app already written. Nothing is sent until you press Send. Your picture, film or music is not attached unless you add it yourself. If Mail is not set up, you can share or copy the report and send it from any mail app.

By email

What to include

• Your iPhone model (for example, iPhone 15 Pro) and iOS version.
• The app version. It is in About.
• What you did, what you expected and what happened instead.
• For a film: how long the first preparation took, and whether the phone was locked, hot or in Low Power Mode.
• A screenshot if it helps. Screenshots can show private things, so add only what you are happy to send.
• Your ticket number if you are writing about the same problem again.

The app’s “Include the technical details” option adds a small text file with free space, heat, Low Power Mode, which models are on your phone and what the last film or preparation did. It never contains the descriptions you typed, your pictures or any names. “Show what will be sent” shows you exactly what it says.

Your ticket number

Every message gets a ticket number that looks like CL-7K3F9Q.

• When you write from the app, the ticket number is already in the subject.
• You get an automatic reply with your ticket number at the address you wrote from. If you see it, your message has arrived.
• Keep the ticket number in the subject when you write again, so your messages stay together.
• The app keeps your last 20 ticket numbers so you can quote one later. “Clear this list” removes them.

Beta testers

You can also send feedback through TestFlight. It is very helpful to know your iPhone model and how long the first preparation of the film model took.

Before you write

• The first picture takes minutes. After a download the phone prepares the model once. Later pictures are much faster.
• The first film takes a long time. The film model is prepared once after install and after each update: about 12 to 25 minutes. Keep the app open and plug the phone in if you can.
• “The safety check stopped this.” Cloudless AI does not make nude, sexual or abusive pictures or films. Change the description and try again. These checks cannot be switched off.
• Words in my picture are garbled. Picture models cannot spell. Make the picture without words, then use Add words.
• Where are my pictures, films and music? Under My pictures in the app. Open one and press Save to Photos (or Save to Files for music).
• Not enough space. Open Models and remove one you do not need. You can download it again later.

For what the app does with your data, see the privacy policy.

Cloudless AI is made by Stephen Temkin, an individual developer in South Africa.